Shipping
How can I check the shipping status?
In the order confirmation email there is the Tracking Number, a code that allows you to track the package in real time on the courier website.
If you are a registered user, you can follow your order directly from the "My Orders" section.
What are the shipping times?
Shipping is usually within 3-7 working days.
The products are shipped by the courier from Monday to Friday during office hours. Dispatches and deliveries are not made on national holidays.
Always choose an address where someone is available to collect the package. If you prefer to receive your order at the office or at a reception, please also indicate the name of the contact person.
What are the shipping costs?
The shipping cost is $35 for orders worth less than $180. Shipping is free for all orders worth more than $180.
Remember that for returns shipping is charged to the customer.
See the "Returns and refunds" section for full details.
What happens if I am not at home when the courier arrives?
The courier will leave a note with contact details. You can contact the courier to find out if a further attempt at delivery will be made or if the order will be deposited at a collection point (access point).
Otherwise, after a few days the package will be sent back to our warehouse and you will be refunded.
Is it still possible to make purchases on this website?
Kindly be advised that purchases are no longer available through this website.
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